Refund & Cancellation Policy – Basheer Coolbar

At Basheer Coolbar, we aim to provide fresh, high-quality food and a smooth ordering experience. This policy explains how refunds and cancellations work for online and phone orders.

1. Order Cancellations

a) Before Food Preparation Starts

If you want to cancel an order immediately after placing it, contact us as soon as possible.
If preparation hasn’t started, we will cancel your order at no cost.

b) After Food Preparation Has Started

Once we begin preparing your order, cancellation is not possible.
Our items are made fresh, and ingredients are already used once we start.

2. Refund Policy

a) Wrong Order Delivered

If you receive the wrong items, notify us within 30 minutes.
We will either:

  • Replace the item, or

  • Provide a refund for the incorrect item.

b) Missing Items

If part of your order is missing, we will deliver the missing items or refund the value of those items.

c) Poor Food Quality

Food quality issues must be reported immediately with clear details (and preferably a photo).
We will investigate and:

  • Replace the item, or

  • Refund it, depending on the situation.

d) Late Delivery

If your delivery is unreasonably delayed due to our mistake, a partial or full refund may be provided.

e) No Refund Situations

We do NOT offer refunds in the following cases:

  • You changed your mind after receiving the order

  • You didn’t like the taste (personal preference)

  • You provided incorrect delivery details

  • You were unavailable at the time of delivery

3. Online Payment Refunds

Refunds for online/UPI/card payments will be processed back to your original payment method.
Depending on your bank, refunds may take 3–7 working days.

4. Cash on Delivery (COD) Orders

If approved, COD refunds will be provided in the form of:

  • UPI transfer, or

  • In-store credit balance (on request)

No cash refunds will be provided for COD orders.

5. How to Request a Refund or Cancellation

Contact us immediately through:
Phone: 09846 320 813
WhatsApp: 09846 320 813
Email: basheercoolbarofficial@gmail.com

Provide your:

  • Order ID / Order screenshot

  • Name & phone number

  • Issue description

Faster you contact us = higher chance of a successful cancellation/refund.

6. Modification of This Policy

We may update or revise this policy when needed.
The latest version will always be available on this page.

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